By-pass Auto Body & 24 Hour Towing

This journey all began a year ago with a local dealership. Fighting tooth and nail to get repairs done to a vehicle that happened before we took possession of it. After 11 Mos the dealership finally agreed to fix it...the "cheapest way possible". Nope. Needless to say, we were not real happy about how the repairs how turned out. However...after meeting with the owner and pointing out what we were seeing, he agreed it shouldn't have been done that way. After less than a day, the repairs were made, mistakes were fixed and our new car looks just like a new car all over again. By-Pass handled this like a boss and is an example of how a business owner should handle any mistakes and make sure the customer is a returning one....well let's hope we don't need auto body repairs done anytime in the near future, but if so it'll be through them. Thank you again for making this situation as smooth as possible.

They did a tow for me. It was through my Insurance so they picked up the job. My allstate app was not updating me so I called the shop. The lady that answered vented to me about how I did not have a correct contact number...my number listed is correct..and how the shop it was being towed to didn't want to accept it so it was a total hassle for her and went on and on about how terrible it was..completely out of my control. Worst customer service..she was soo rude.

The lady who answered the phone was rude...wonder if it's the same lady mentioned in previous reviews?? She needs to take her rude funky attitude somewhere else...By-pass you need to get rid of her!!! Not to mention that a long time regular customer refereed your business to me... customer service is definitely not the same anymore!!!

Allstate gave me this company as an option, so I went in to get an estimate. The guy who was helping me said that they couldn't get me in until the end of June. I told him to go ahead and add me to the calendar, but I was going to call Allstate to see if I can contact a different company to see if I can get serviced sooner. I went into the office to verify the details with the front desk clerk, and she told me that she would not order the parts until I call back to confirm my appointment with them, which I totally understood. I got a call today from her confirming my appointment for June 26th. I told her to scratch me off the calendar because I went to a different company. She got irate with me and said they already ordered $4k in parts and that it would have been good if I called them to let them know. I tried to remind her what she said to me but she hung up. Very disrespectful and rude. So I call back toto explain what she said, and a man answered the phone. He was just as rude as she was and wouldn't listen to what I had to say. It's amazing that some companies don't believe in great customer service any longer. The worst thing is, my 16 year old daughtrt heard the entire conversation. Don't waste your time or your money.

So disrespectful. I am in the car with my dad and he received a call from your company. Your company ordered parts when your company said my dad had to call back to confirm. My dad already had another place so he didn’t call back. Your company called back today and my dad told the secretary of the company to scratch him off the list since it’s gonna take 4-5 months to get his truck repaired. The secretary started being rude and hung up on him.